Hazel Grove Snooker Club Privacy Policy
Introduction
This Privacy Policy outlines Hazel Grove Snooker Club ("we", "our" or "the Company") practices with respect to information collected from users who access our website at www.hazelgrovesnooker.com ("Site") or otherwise share personal information with us (collectively: "Users"), and visit us in store at Hazel Grove Snooker Club Limited, Units 1 & 2 Macclesfield Rd, Hazel Grove, SK7 5EN, to use our physical services ("Members" and "Guests")
Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): ICO.
User Rights
You may request to:
- Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
- Request rectification of your personal information that is in our control.
- Request erasure of your personal information.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
info@hazelgrovesnooker.com
Types of Data, how we use it, and the legal basis.
Usage Data
We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis
for this processing is our legitimate interests, namely monitoring and improving our website and services.
Enquiry Data
We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of responding to enquiries and answering questions. The legal basis for this processing is our legitimate interests, namely allowing us to respond to questions which is essential for running the business.
Customer Relationship Data
We may process information relating to our memberships and customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records
of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
Transaction Data
We may process information relating to transactions, including purchases of goods and services, that you enter into with us in store and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details.The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or
taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business and payment of services. The payment processing services we use to process your payments are as follows:
- Payment Sense - In store payment Processing
- Stripe - Online / eCommerce Processing
- PayPal - Online / eCommerice Processing
To view each providers GDPR privacy policies, click the links below:
- Payment Sense Privacy Policy
- Stripe Privacy Policy
- PayPal Privacy Policy
Members Notification Data (Service Messages)
We may process information that you provide to us for the purpose of notifying you of any changes to your membership subscription.("notification data"). The notification data may be processed for the purposes of sending you the relevant (email or post) notifications and business service messages such as membership expiry notices, renewal notices, and any other changes to your membership subscription. These messages will not contain marketing messages, the sole purpose is to inform you as the member, about your membership subscription. The legal basis for this processing is both Legitimate Interests, and Contract as processing is necessary due to the fulfillment of the membership subscription contract.
CCTV Data
We may process CCTV Data. CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where
necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry. The legal basis for this processing is our legitimate interests, namely the safety and security of our physical location, staff, guests, members and anyone who enters the property.
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We will retain your personal data as follows:
(a) Membership and Customer Relationship data will be retained for a minimum period of 4 years following the date of processing.
(b) Transaction Data will be retained as long as necessary for legal, Tax and accounting purposes.
(c) CCTV data will be retained for a minimum period of 1 week and a maximum of 1 year.
(d) Enquiry data will be retained until the enquiry has been resolved, this will be for a minimum of 2 weeks, to a maximum of 1 year.
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us with your personal details in order to send messages, or buy memberships, or pay for services in store.
- When you use or access our Site in connection with your use of our services;
- From third-party providers, services and public registers (for example, traffic analytics vendors).
With whom do we share the information?
We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Financial transactions relating to our website and in-store services are handled by our payment services providers, Handepay Merchant Services and EVO Payments UK. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website (such as snooker coaching) for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
In addition to the specific disclosures of personal data set out
we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
,
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third-party cookies'
,
which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use a tool which is based on the Snowplow Analytics and Google Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(Firefox);
(Internet Explorer);
(Edge).
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website. We may use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The
information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at:
We may publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting:
You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising
themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. - Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
- The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy.
Third-party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy.
- We use secure SSL certifiactes on the website to encrypt and protect data you send to us.
- For eCommerce and online sales, all data is transmitted encrypted via a secure TLS connection
- Our CCTV footage is stored on a password protected device in a locked office. CCTV footage automatically overwrites itself after a period of time.
- Your transaction data (card receipts in store) are stored in a locked office and stored safely until they are destroyed.
- Membership forms are stored in a locked environment and are destroyed after a period of time.
- Membership data is stored on a password protected computer in password protected files. PCs use industry standard anti virus/malware software.
- Notification Data, enquiry data, and any other digital data sumbitted via the website is stored on a password protected server and password protected email addresses on password protected devices.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site both online and offline, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Marketing
We ask you for consent to use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.
Should you opt in to such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications. These may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The business website and membership system is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. Children must be accompanied by a parent or guardian when visiting the snooker club. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@hazelgrovesnooker.com
for immediate rectification and deletion of such data.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at
info@hazelgrovesnooker.com
Our details
This website is owned and operated by Hazel Grove Snooker Club Limited
We are registered in [England and Wales] under registration number 08429240 and our registered office is at 31 Wilmslow Road, Cheadle,
Cheshire, SK8 1DR
Our principal place of business is at Hazel Grove Snooker Club, Units 1&2 Macclesfield Rd, Hazel Grove, Stockport, Cheshire, SK7 5EN.
You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from
time to time; or
(d) by email, using the email address published on our website from time
to time
Our data protection officer's contact details are: Constandino Georgiou and he can be reached using any of the contact methods above.
Last Modified
17/02/2021
